Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

Kalpana Davarlia and her team gave me excellent care and advice from start to finish. Kalpana was very calm and approachable, I felt I could ask her anything. They have even telephoned me at the weekend after my discharge to check I was ok and not in pain (never have I received care like that before). The only two things I gave 4 stars were for the fact I didnt receive my Lactulose with my medications for home and Ive had an appointment made for a post op 2 days after my surgery, which I have been told is incorrect it should be September, which they are sorting out for me. Excellent hospital, clean and 5 star service. I would definitely recommend anybody to use Cleaveland Clinic going on the service I have received so far....

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

There are some questions that are not applicable. I was not told cost as it is through insurance.

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

I went in as a day case (day surgery for umbilical hernia). Not too sure which floor I was on but I thought it was the first floor. The nurse that was looking after me was very considerate and helpful. Her name was Nurse Titilayo, unfortunately I don’t know her surname. She explained everything in detail and looked after me before and after the operation extremely well.

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-14 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-13 Person 3 5 0

During my consultation the phone of the consultant kept ringing (twice) as the secretary kept phoning in for what seemed to me as non emergency matters. I therefore found this entirely unacceptable if not ridiculous. Had the phone rang a third time I would have complained and made fuss about it. I do not even have insurance, I pay from my own pocket for the service received from Cleveland and this is NOT acceptable. In addition I was sent to 40 Grosvenor place and not 33 and that resulted in me being late 30 minutes. This was however probably an honest mistake that I will overlook.

Cleveland Clinic London Hospital 2022-08-13 Person 5 5 0

I was totally satisfied with all aspects of the clinic

Cleveland Clinic London Hospital 2022-08-13 Person 5 5 0

Everything was exemplary however, after the MRI I was offered a sandwich which was very considerate but the sandwich was past it's sell by date!

Cleveland Clinic London Hospital 2022-08-13 Person 5 5 0